Return & Refund Policy

Last updated: October 23, 2026

At Furbabeez, we want you and your pets to be happy with your purchases. If something isn't right with your order, we're here to help.

Returns

We accept requests for eligible returns within 14 days of delivery.

To qualify for a return, merchandise must be:

• Unused, unworn, and in its original condition.

• Free of pet hair, stains, odors, and damage.

• Returned with original tags and packaging, where applicable.

• Accompanied by proof of purchase.

To request a return, email contactus@furbabeez.com with your order number, the item you'd like to return, and the reason for your request.

Please wait for return authorization and instructions before sending anything back. Returns sent without prior authorization may not be accepted.

Items Not Eligible for Return

The following items are generally not eligible for change-of-mind returns:

• Used or worn pet clothing, collars, harnesses, bedding, or accessories.

• Opened or used pet grooming and hygiene products.

• Perishable or consumable pet products that have been opened.

• Personalized or custom-made products, unless defective or incorrect.

• Gift cards.

• Products clearly marked as final sale at the time of purchase.

These exclusions do not limit any rights you may have under applicable law for defective, damaged, or incorrectly supplied merchandise.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days of delivery, at contactus@furbabeez.com.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging, if available.

We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

If we require a return because of our error or a verified product defect, we will provide return instructions at no additional cost to you.

The suggested reporting period does not limit your rights under applicable consumer protection laws.

Return Shipping

For approved returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

If an item arrives damaged, defective, or incorrect, Furbabeez will arrange an appropriate resolution without requiring you to pay return shipping for a verified issue.

We recommend using a trackable shipping method for authorized returns.

Do not send returns to the product manufacturer or to the original shipping address unless instructed by Furbabeez.

Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned merchandise.

Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

If you need a different size, color, or style, please contact us to discuss available options.

Direct exchanges may not be available for every product. In some cases, you may need to return the eligible item and place a new order.

For damaged, defective, or incorrectly supplied items, we will work with you to arrange an appropriate resolution.

Cancellations

If you need to cancel an order, contact us as soon as possible at contactus@furbabeez.com.

We will attempt to accommodate cancellation requests before an order enters supplier processing or shipment. Once processing has begun, cancellation may not be possible.

If your order has already shipped, applicable return conditions will apply.

Contact Us

For returns, refunds, damaged items, or order questions, please contact:

Furbabeez Customer Support

Email: contactus@furbabeez.com

Please include your order number so we can assist you more quickly.