Returns Policy
All returns must be approved with a returns number. Follow the link below to get an approval. Returns must be sent to the address given, when the approval number is obtained.
Our policy lasts 30 days. If 30 days have gone by since your item was received, unfortunately, we can’t offer you a refund or exchange. Returned merchandise must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Some health and pet care items
To complete your return, we require a receipt or proof of purchase.
To process your return, click on the link below, fill in your details and we will email you an RMA number to include with your return. Please follow the instructions on the email.
Click here or paste into your browser
https://furbabeez.myreturnscenter.com
Please do not send your purchase back to the manufacturer, or we will not be able to issue a refund.
There are certain situations where only partial refunds are granted (if applicable)
Items that have been opened and worn, shoes, collars, leads or clothes that have been worn or washed, bowls that have been used, items that have been custom printed
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@furbabeez.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@furbabeez.com and send your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.