Search FAQ's

Wholesale Pet Supplies

Shipping for U.S. addresses is via Priority Mail or FedEx which delivers in 1-3 days to most areas of the country. International orders are shipped via USPS or FedEx with delivery in 3-10 business days to most areas of the world.

U.S. Shipping Rates: 
Standard USPS Mail or FedEx (with delivery within 2-4 business days to most locations): 
Orders Between $0 and $49.99 - $4.99 
Orders Between $50 - $99.99 - $6.99
Orders Between $100-$149.99 - $9.99
Orders Between $150-$199.99 - $14.99
Orders Between $200-$249.99 - $19.99
Orders over $250 are shipped for free in the U.S.

International Shipping Rates: 

Shipping is with either USPS or DHL depending on order amount 
Orders Between $0 and $24.99 - $15 
Orders Between $25 and $49.99 - $20 
Orders Between $50 and $149.99 - $30 
Orders Between $150 and $249.99 - $50 
Orders Between $250 and $499.99 $60 
Orders Between $500 and $999.99 $75 
Orders Over $1000 - FREE 
Please note that you are responsible for all import taxes charged to you by your local government.

Tracking numbers are provided on email when the product ships.  We have a link to the Track Orders app in the footer of the site, where you can put in your tracking number for up to date tracking information. 
We accept payment by all major credit cards, listed in the footer of the site.  If you require payment via PayPal, please contact us at and we will organise for an invoice to be emailed to you. 

Cancellations are allowed before an order ships, at a 20% restocking fee. Returns are allowed only for manufacturer's defects.

We pride ourselves on being efficient at getting your orders shipped quickly.  For this reason, we cannot accommodate additional item requests once an order is submitted.  They tend to create delays for entire production lines and cause delays in shipping for everyone.  

We endeavour to ship all our orders within 24 hours of placement! If the order has products that need to be manufactured, we will let you know if an order will take longer than three business days. If an order is time sensitive, please let us know so that we can rush it for you.

We work around the clock assisting our wholesale clients all over the world. Even after the main office closes, there is still someone on call to handle your e-mails throughout the evening and early morning.  Please note that phone service is limited from 10am to 2 pm CST Monday through Friday.    

Contact us anytime via e-mail at, or give us a call at 1(888) 787- 0281